Reliable logistics solutions for your business

This Privacy Policy explains how Catalina Direct Forwarding (hereinafter referred to as "We", "our", or "Company") collects, uses, stores, and protects user personal data on the website https://www.catalina.com.ua/en. We respect your privacy and do everything possible to ensure your data is used safely and responsibly.

1. General Provisions

By using our site and filling out feedback forms (for example, to get a logistician's consultation or calculate transportation costs), you agree to the rules for processing personal data set forth in this Policy. If you do not agree with these terms, please refrain from using the site.

2. Data We Collect

While using our site, we may collect the following data:

• Personal information: first and last name, company name;
• Contact information: phone number, email address;
• Request information: cargo parameters, route, desired delivery times, need for customs clearance, and other details you voluntarily provide;
• Automatically collected data: IP address, browser and device information, cookies.

3. Purpose of Data Collection and Processing

We use the collected personal data for the following purposes:

• Providing consultations on logistics issues;
• Preparing commercial offers and calculating transportation costs;
• Organizing international transportation (road, sea, air, and rail);
• Communicating with you, responding to inquiries;
• Analyzing and improving the quality of our website and services.

4. Data Transfer to Third Parties

We do not sell or transfer your personal data to third parties for marketing purposes. Data transfer is possible exclusively:

• To our partners (carriers, customs brokers, terminals, ports) to the extent necessary to fulfill your orders;
• In cases expressly provided by the current legislation of Ukraine (at the request of state authorities).

5. Protection of Personal Data

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure.

6. User Rights

As a personal data subject, you have the right to:

• Receive information about what personal data of yours we process;
• Request the updating, correction, or deletion of your personal data;
• Withdraw your consent to data processing.

7. Use of Cookies

Our site uses cookies to improve user experience and collect analytical information. You can disable the use of cookies in your browser settings.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective from the moment they are published on this page. We recommend periodically checking this section.

9. Contact Information

If you have any questions or suggestions regarding this Privacy Policy, you can contact us:

• Email: direct@catalina-logistics.com
• Phone: +380 (73) 105-08-08

Public Offer for Freight Forwarding Services

This document is an official offer (public offer) of Catalina Direct Forwarding (hereinafter referred to as the "Contractor" or "Forwarder"), addressed to any legal entity or individual entrepreneur (hereinafter referred to as the "Customer" or "Client"), to conclude an Agreement for the provision of freight forwarding services on the terms set forth below.

1. General Provisions

1.1. In accordance with Articles 633 and 641 of the Civil Code of Ukraine, this document is a public contract, and in case of acceptance of the conditions set out below, the person accepting this offer becomes the Customer.

1.2. Acceptance of this offer is considered to be filling out the application form on the website https://www.catalina.com.ua/en, confirming the order by email, or paying the invoice issued by the Contractor.

2. Subject of the Agreement

2.1. The Contractor undertakes, for a fee and at the Customer's expense, to provide or organize the provision of freight forwarding services related to the organization of international and domestic transportation of exclusively commercial cargo (by road, sea, air, or rail).

2.2. Attention: The Contractor does not provide services for the transportation of personal belongings and the organization of household moving for individuals.

2.3. The Customer undertakes to provide the Contractor with complete and reliable information about the cargo, its properties, conditions of transportation in a timely manner, as well as to pay for the Contractor's services in full.

3. Order Procedure

3.1. The Customer leaves a request on the website, specifying the route, cargo parameters, desired deadlines, and the need for customs clearance.

3.2. Based on the request, the Contractor develops the optimal logistics route and forms a commercial offer.

3.3. After agreeing on all details, the parties agree on the terms of specific transportation (cost, terms, route), which can be formalized by additional applications or freight forwarding agreements.

4. Cost of Services and Payment Procedure

4.1. The cost of the Contractor's services is calculated individually for each request depending on the type of transport, route, dimensions, and weight of the cargo, as well as additional services (customs clearance, insurance, etc.).

4.2. Payment is made on the basis of issued invoices in the manner and within the timeframes agreed upon by the parties before the start of transportation.

5. Rights and Obligations of the Parties

• The Contractor is obliged to: organize transportation in accordance with the agreed terms, ensure the safety of the cargo during transportation (within the carrier's liability), and inform the Customer about the delivery status.
• The Customer is obliged to: provide the cargo in proper containers and packaging, provide all necessary accompanying and customs documents, and make timely payments.

6. Liability of the Parties and Force Majeure

6.1. For non-fulfillment or improper fulfillment of their obligations, the Parties shall be liable in accordance with the current legislation of Ukraine and international conventions in the field of cargo transportation (CMR, Convention for the Unification of Certain Rules for International Carriage by Air, etc.).

6.2. The Parties are exempt from liability for partial or complete non-fulfillment of obligations under this Agreement if such non-fulfillment was the result of force majeure circumstances, such as natural disasters, military actions, strikes, decisions of state authorities that directly affected the fulfillment of the terms of the agreement.

7. Dispute Resolution

7.1. All disputes and disagreements that may arise during the execution of this Agreement shall be resolved through negotiations.

7.2. If an agreement is not reached, the dispute shall be subject to judicial review in accordance with current legislation.

8. Validity Period of the Offer

8.1. This public offer comes into force from the moment it is posted on the website and is valid until it is revoked or modified by the Contractor.

8.2. The Contractor reserves the right to make changes to the terms of the offer unilaterally.

9. Contractor's Contact Details

Catalina Direct Forwarding

• Website: https://www.catalina.com.ua/en
• Email: direct@catalina-logistics.com
• Phone: +380 (73) 105-08-08